CyberSWIFT had customized and used Vtiger CRM in the following two call Centers to feed customer data and other associate data. The CRM was customized to add features suitable to a call center and was also integrated with Call Distribution Software
- Development and Implementation of a 20 seater setup to handle grievances 24X7 with 99.95% uptime.
- Interactive & Intelligent Dashboard for LIVE Monitoring
- Integration with GIS for better analysis
JGMS is a Central GIS based Grievance Redressal Cell for the citizen of Jharkhand which stand to be a one stop solution for complaining about all kinds of problems. The system acts as window to the Government to get in direct touch of the citizen and try to solve their problems in a more processed and scientific way.Read Details